Data Deletion

Last updated: August 7, 2026

This page explains how to request deletion of your ToonSocial account and personal data, what the process covers, and the limited circumstances in which certain records may be retained.

How to Request Account and Data Deletion

You may request deletion of your ToonSocial account and associated personal data at any time by using either of the methods below.

Option 1: In-App Account Deletion

1. Sign in to your ToonSocial account.
2. Open Settings.
3. Select the Privacy tab.
4. Scroll to Danger Zone.
5. Select “Delete Account”. If the in-app request is unavailable or cannot be completed, submit your request using Option 2.

Option 2: Email Request

Email [email protected] with the subject line “Data Deletion Request” and include:

• The username or email address associated with your account
• A clear statement that you want your ToonSocial account and data deleted

We may request additional information where reasonably necessary to verify that you control the account.

Founder Membership

Founder memberships are one-time and grant lifetime premium; there is no recurring subscription or auto-renewal to cancel. The premium access associated with your account ends when account deletion is completed. Account deletion does not automatically issue a refund; any refund eligibility is governed by our Refund Policy and applicable law.

Toon AI Memory

ToonSocial’s AI assistant, “Toon AI,” may store interaction and conversation memories associated with your account to maintain relevant context across conversations.

You can delete these stored memories without deleting your account:

1. Open Settings and select the Privacy tab.
2. In Toon AI Memory, select “Delete All Memories”.
3. Confirm the permanent deletion when prompted.

You can also use “Disable Memory” in the same section to opt out of future Toon AI memory use.

What Account Deletion Removes

When your request is completed, we permanently remove or irreversibly anonymize the information that identifies you on ToonSocial, so your account can no longer be attributed to you across the platform. This includes:

• Your public identity — your username, display name, avatar, and bio are removed or replaced with an anonymized placeholder, including where they appear on your past posts and comments
• Your profile information, account preferences, and privacy settings
• Your ability to sign in — your account is deactivated, and your login credentials and any linked sign-in providers are removed
• The Premium access associated with your founder membership
• Stored Toon AI interaction and conversation memories, and any access credentials stored under your account

Note: to meet legal obligations, some records — including the content of your messages and posts, together with certain account data — are retained for a limited period rather than deleted immediately. See Data We Retain After Deletion below.

Processing Time

We generally process verified account deletion requests within 30 days. We will contact you if identity verification, clarification, or a legally permitted extension is required.

Data We Retain After Deletion

To meet our legal obligations — including the ability to respond to lawful requests from competent authorities and to establish, exercise, or defend legal claims — we retain certain records after your visible identity has been removed. This may include:

• Communication and content records: the content of your direct messages, posts, comments, and other contributions
• Account contact and connection data: the email address associated with your account and connection logs such as IP addresses
• Legal, safety, and regulatory records: information required for legal, tax, accounting, or regulatory compliance, or needed to prevent fraud, abuse, security incidents, or repeated violations of our Terms of Service
• Backup copies: residual copies that remain in protected backups until removed through ordinary backup rotation

These retained records are kept for up to one (1) year, unless a longer period is required by law or to resolve an ongoing legal matter, after which they are deleted or further de-identified. Retained information is subject to appropriate access controls and is not used to re-establish your public profile. Content created by other users — for example, their own replies within a shared conversation — is not affected by your deletion. Payment providers may also retain transaction records under their own legal obligations and privacy policies.

Third-Party Data

If you use an external sign-in or payment provider, you should manage or revoke that relationship separately through the provider’s settings. Deleting your ToonSocial account does not delete accounts or records held independently by third parties.

Contact

For any questions regarding data deletion, please contact us at:

[email protected]

The binding version of this document is the English text; translations are provided for convenience.